Terms and conditions

Terms and conditions

Welcome to our company’s website. By using our site, you agree to the following terms, which you should read carefully.

 

DELIVERY AND PAYMENT METHODS

Orders and their payment can be made in the following ways: 

Phone delivery. On the phone (+30)2106753480-1. For all phone orders and online, the recipient’s phone is essential. Deliveries are made after telephone communication for verification and arrangement of delivery. The sender’s telephone number and e-mail is also necessary so that we can communicate if anything occurs.

Orders with your credit card. The card number, the expiration date as well as the security code are required. No financial information about you or your card is known to us and no card data is stored in any of our records. Your transaction concerns only you and the bank.

By e-mail at info@fleria.gr and at fleria@fleria.gr . Applies all the above.

On line. With a credit card where you transfer to the secure environment of PAY PAL or ALPHA BANK E COMMERCE. No financial information about you or your card is known to us and no card data is stored in any of our records. Your transaction concerns only you and the bank.
The accepted credit cards are:AMERICAN EXPRESS, VISA, MASTER CARD, MAESTRO, DINNERS, MASTER PASS.

Direct transfer of the amount to a bank account, placing the order number in the statement of reasons, to the banks listed below:

1)ALPHA BANK

ACCOUNT No: 115 00 2002 033235

IBAN: GR 12 0140 1150 1150 0200 2033 235

2)EUROBANK

ACCOUNT No: 0026 0474 0002 00180 163

IBAN: GR 640 260 4740 000000 2001 80163

3)PIRAEUS BANK

ACCOUNT No: 0172 0310 00503 108 632 9311

IBAN: GR 600 172 031 000503 108 6329 311

4) NATIONAL BANK

ACCOUNT No: 13900707426

IBAN: GR9801101390000013900707426

Note: The bank payment receipt should be sent by e-mail to info@fleria.gr  and fleria@fleria.gr  so that your order is considered valid and can be executed.

Payment on delivery, payment with cash upon delivery (the sender is in the same space as the recipient).

With credit card. Where you transfer to the safe environment of or ALPHA BANK E COMMERCE or Pay Pal. No financial information about you or your card is known to us and no card data is stored in any of our records. Your transaction concerns only you and the bank.
The accepted credit cards are:AMERICAN EXPRESS, VISA, MASTER CARD, MAESTRO, DINNERS, MASTER PASS.

 

SECURE PAYMENTS ( ALPHA E COMMERCE )

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

 

COST OF DELIVERY

Free shipping in the center of Athens.

Free shipping to all maternity hospitals.

• For orders over 100 € in the entire municipality of Athens the shipping cost is Free.

• For orders outside the center of Athens and other areas, please check the delivery cost for each area.

 

OTHER DELIVERY-PROCESS CLARIFICATIONS 

• Deliveries are always confirmed by telephone contact with the recipient. In the absence of the recipient, we contact the sender for further information.

• Products can be differentiated according to season and availability. If the flowers you chose are out of season (or any other product such as a pot, jar, base, etc.) or the color of the flower is not available, then it will be replaced with something similar of the same or higher value. If this change significantly affects the image of the product you ordered, the customer care department will contact you to inform you and ask for your consent to complete your order.

• In case that the recipient does not accept to receive the flowers, there is no refund. However, you can pick up your order from our shop or -after communication with you-  we can deliver it to a new address by charging an extra delivery cost only if needed.

• In case that the recipient is absent despite the telephone communication that always precedes the delivery, the order returns to our shop. You are notified by telephone and either you receive the product from our shop or your order is resent (upon further communication with the recipient) and you are charged the extra shipping cost.

 

Ownership and copyright

The software as well as all the information contained on this website is the exclusive copyright of Fleria SA. In any case, the copyright holder retains its intellectual, as well as other, rights for this content, as well as for their copies, in any form they are found online or printed. LicenseThe user’s permission to use the data located on this site is for personal use only. The data contained therein are solely for personal use and therefore it is expressly forbidden to republish those in any way (electronic, mechanical or other) and for any purpose other than than described above. It is also forbidden to use or republish, -in whole or in part -, the elements of this website. Likewise, is forbidden the whole, partial or abstract reproduction of the content without the permission of the rightholder, in accordance with the law.

 

License

The user’s permission to use the data located on this site is for personal use only. The data contained therein are solely for personal use and therefore it is expressly forbidden to republish those in any way (electronic, mechanical or other) and for any purpose other than than described above. It is also forbidden to use or republish, -in whole or in part -, the elements of this website. Likewise, is forbidden the whole, partial or abstract reproduction of the content without the permission of the rightholder, in accordance with the law.

 

Link to other e-mail addresses

If the user uses the ability to connect or access directly, other sites through this site, the recipient does not bear responsibility for the content of the other websites and other interconnected sources. As a result, the beneficiary can not intervene if something is considered offensive or invalid. However, it is a commitment of this website to process and check the content and validity of the other websites that are proposed to link and access.

 

Liability for Compensation

The content of the site is informative, therefore there is no liability for any damages that may be caused to any user by the information, services and advertising or other material displayed on the site. The beneficiary has no responsibility for compensation to the user.

 

Security of user personal information

The details of the users or visitors of the website are stated in specific forms and are immediately registered in databases maintained by the company for the service of its clients. The personal data of each user / client is private and we do not channel the content of those, but only to the user / client of our company. Our site provides the security of our customers’ personal information and does not allow the use of it for commercial or other purposes.The only exception to exposure of personal information is in any way violating the existing legislation on the use of the Internet in order to harm other users or to counterfeit the code of use in this site.Trademarks and any other distinctive features (labels, images, logos, brand name, etc.) representing fleria.gr or any other natural or legal person are protected by the Industrial Property Law. Also, their display on the internet cannot be interpreted as concession or allowance to use, in any form.

 

RETURN POLICE / ANNULMENT OF A PRODUCT

Return of products are not accepted due to the nature of the gift.If only the product you want to return is at the same condition as the one you have received it,full packing and in conciliation with the store. To avoided your suffering please check the product’s situation  at the delivery, packing and the gift if any obvious defects.

Money return is not accepted.

Please sent us email to fleria@fleria.gr or contact to the customer service at 210 72 29 697 for that matter to manifest your wish for return products.

POLITICAL DELIVERY

The delivery is done on the same day as long as the product is available.

From order’s data we contact the sender to inform for any delays , changes in colors or patterns / designs.